Questions
Good questions deserve honest answers.
This model is different from what most people are used to. These are the questions we hear most.
How is this different from my regular doctor’s office?
Most primary care is structured around volume and urgency. This model is structured around continuity and depth.
If you’ve ever left an appointment thinking, “That wasn’t the real question,” this practice is designed to feel different.
Most of what people need from primary care isn’t urgent. It’s:
- Medication reviews that look at the whole picture
- Prevention conversations beyond checklists
- Goal-setting around food, movement, sleep, and stress
- Thoughtful follow-up so things don’t quietly drift
If you value depth over speed, this structure supports that. If you prefer one place that handles everything immediately, including same-day issues, it may not.
Very few practices are structured this way on purpose.
What if I have a lot of questions — or do my own research?
We welcome that.
If you tend to think in layers, bring articles, or ask questions that don’t fit neatly into a checklist, that’s not a problem here. You don’t have to compress your story into bullet points.
In most practices, there isn’t time to discuss what you’ve found, let alone evaluate it thoughtfully. Here, there is. We’ll look at it together, sort through what applies to you, and figure out what’s worth pursuing and what isn’t.
We may not solve everything in one visit — but we will return to what matters.
Is this too slow? What if I need something quickly?
This practice is built around steadiness, not speed.
We don’t offer same-day sick visits or urgent care. If something urgent comes up, you’d go to urgent care or the ER — just as you would with most primary care offices. The difference is that we’re still here afterward — to review what happened, make sense of it with you, and fold it into your ongoing care.
Most of what people need from primary care isn’t urgent. It’s the steady, ongoing stuff that never gets enough time anywhere else — medication reviews that actually look at the whole picture, health prevention conversations that go beyond checklists, goal setting around food and movement and sleep, exploring supplements or natural options, longevity questions, substance use discussions, hormonal health through the life cycle, reviewing the latest health guidelines through a lens that’s customized to your body and your values, understanding how stress lives in your body and not just your head, and the kind of thoughtful follow-up that keeps things from drifting.
That’s where we live. Urgent care handles the acute stuff well. Very few practices are structured to offer this kind of ongoing, whole-picture care.
If you need rapid, real-time back-and-forth access, this likely isn’t the right fit. If you’re looking for space to think before deciding, it often is.
What if my life isn’t “ideal”?
We work with real life — not ideal life.
Missed workouts. Stressful seasons. Imperfect food. Changing motivation. Competing responsibilities.
The goal isn’t perfection. It’s alignment over time.
You don’t have to prove anything here.
Do I have to be sick to join?
Concierge practices offering this level of access and visit length typically charge $200–400 per month or more — and most still bill your insurance on top of that.
Our membership includes 45–60 minute visits, unlimited access, direct communication with your physician, and the kind of ongoing, relationship-centered care that most practices simply aren’t structured to provide. At founding member rates, this is a fraction of what comparable care costs elsewhere.
Most people don’t think about the cost of the care they’re not getting — the medication review that never happens, the conversation about sleep that gets cut short, the pattern that goes unnoticed because no one has time to look. That’s the math that rarely shows up on a bill but always shows up in your health.
As of January 2026, DPC membership fees are HSA-eligible under federal law. You can pay your Countercurrent Health membership with pre-tax HSA dollars while keeping your high-deductible health plan. At $95 per month, that\’s $1,140 per year in pre-tax healthcare spending \— for unlimited visits and direct access to your physician. FSA funds may also be used; check with your plan administrator.
How does this work with insurance?
Insurance covers outside services like labs, imaging, hospital care, and specialists. Membership covers your relationship with your physician.
Think of insurance as coverage.
Think of membership as care.
If you’ve ever felt that insurance dictated the rhythm of your appointments, you may notice the difference here.
What is Direct Primary Care?
Direct Primary Care (DPC) is a model where patients pay their physician directly through a monthly membership fee instead of billing through insurance. It’s a growing approach across the country, including several practices here in Northern Colorado — including Fort Collins, Loveland, Windsor, Timnath, Severance, Wellington, and Berthoud.
Without insurance overhead, we can offer longer visits, direct access, and care that’s built around you rather than around billing codes.
How is this different from concierge medicine?
Concierge practices typically charge a premium fee on top of insurance billing. You pay more for access, but the care itself often follows the same insurance-driven structure.
We don’t bill insurance at all. That’s what allows us to offer a fundamentally different kind of medicine — not just faster access, but a different form of care entirely.
What about labs, imaging, and prescriptions?
We order what you need — labs, imaging, referrals, prescriptions. These are handled through external facilities and pharmacies, not in our office. You can use your insurance for those services.
In some cases, we may be able to connect you with discounted lab services billed directly to you, which can sometimes be less expensive than going through insurance.
Can my whole family join?
Yes. We see adults and children. Family pricing is available. Details are on our Membership page.
What if I don’t have health insurance?
You don’t need insurance to be a member here. Many of our members carry traditional insurance and use it for labs, imaging, and specialists. Some don’t.
If you’re looking for an alternative to marketplace insurance, health sharing programs are worth exploring — they tend to be less expensive and some pair well with DPC memberships. This is something we discuss with our members as part of health planning conversations.
No after-hours access — what if something comes up at night or on a weekend?
For emergencies, call 911 or go to the emergency room. For urgent but non-emergency concerns outside business hours, urgent care is the right call.
During business hours, you can reach us through secure messaging or by calling the office. We respond to messages within two business days, usually sooner.
Do you do telemedicine?
Yes. We offer in-person, phone, and telemedicine visits. We use whatever format works best for the visit at hand.
What if I need a specialist?
We coordinate referrals to specialists when needed. And because we know your full story, we can help you find the right specialist — not just the first available one — and make sure they have the context they need to help you well.
Do you accept Medicare or Medicaid?
We’re unable to provide medical services to Medicare beneficiaries at this time.
We are also currently unable to see Medicaid patients. Colorado’s rules around Direct Primary Care and Medicaid are actively evolving — if that changes, we’ll update this page.
For Medicare patients: We are developing a health coaching offering designed specifically for you. It’s not medical care — it’s health planning, lifestyle conversations, and guidance. Check back soon.
I’ve been dismissed by other doctors before. How is this different?
Many of our patients have had that experience. They’ve been told their symptoms are “just stress” or “just anxiety” or “it’s not serious.” They’ve left appointments feeling unheard, unseen, or like they had to fight to be taken seriously.
This is especially common for neurodivergent patients and families — people whose symptoms, processing styles, or ways of communicating don’t fit neatly into standard medical frameworks. We bring particular experience and attention to that.
It’s also common for people who’ve experienced real harm in medical settings — providers who didn’t listen, systems that prioritized efficiency over safety, experiences that made it harder to trust the next doctor. We take that seriously, and we don’t rush past it.
That’s exactly why this practice exists. We start from the assumption that your experience is real and that your symptoms make sense in context. We take the time to understand what’s actually going on — not to check a box or fit you into a protocol.
You don’t have to prove anything here. You just have to show up.
What if I’m not great at follow-through?
That’s OK. We build follow-ups into the structure of your care so things don’t drift. We check in on what we discussed. We circle back.
You don’t have to be a perfect patient here. You just have to be willing to keep showing up, even imperfectly. We’ll meet you where you are.
What if I sign up and it doesn’t feel right?
Membership has a three-month minimum commitment. That gives us enough time to actually build a relationship and for you to experience what this kind of care feels like — it’s hard to evaluate in a single visit.
After that, membership continues month-to-month and you can cancel anytime. We’d rather you try it and find out than wonder.
Still have questions? Ready to get started?
Either way, we’d love to hear from you.